Last Updated: [02-12-2025]

This Privacy Policy describes how Malwa Eco Crafts (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you visit our website https://malwaecocrafts.com (“Website”).
By accessing or using our Website, you agree to the terms described in this Privacy Policy.

If you do not agree, please discontinue the use of our Website.

1. Information We Collect

We collect personal and non-personal information to process orders, improve our services, and provide you with a seamless shopping experience.

1.1 Personal Information Provided by You

This includes information you voluntarily provide when:

a. Creating an account or placing an order

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely via third-party payment gateway; we never store your card details)

b. Contacting us or filling out forms

Queries submitted via contact forms
Email communications
Feedback or reviews
Support requests

c. Marketing and subscriptions

Newsletter subscriptions
Participation in contests, surveys, or promotional campaigns

1.2 Automatically Collected Information

When you visit our Website, certain information is collected automatically through cookies and analytics tools:

IP address
Browser type and version
Device type (mobile, desktop, tablet)
Operating system
Pages viewed
Time spent on pages
Referring URLs
Geolocation (approximate)
Clicked links or actions

This data helps us analyze user behavior and optimize site performance.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, tags, and similar technologies for:

Session management
Shopping cart functionality
Saving user preferences
Personalizing recommendations
Visitor analytics
Marketing and retargeting (Google Ads, Facebook Pixel, etc. if enabled)

You may disable cookies via browser settings, but certain site features may not function properly.

2. How We Use Your Information

We use your data for legitimate business purposes, including:

2.1 Order Processing

Processing payments
Confirming orders
Managing shipping and delivery
Sending notifications regarding order updates

2.2 Customer Support

Addressing inquiries and complaints
Providing after-sales assistance
Communicating product-related information

2.3 Website Improvement

Monitoring site performance
Fixing bugs or technical issues
Analyzing visitor behavior
Enhancing user experience and navigation

2.4 Marketing & Communication

Sending promotional emails, newsletters, and offers
Retargeting ads via advertising partners
Personalizing product recommendations

2.5 Legal Compliance

Preventing fraud
Complying with applicable laws and taxation rules
Maintaining proper records of transactions

3. Sharing & Disclosure of Your Information

We do not sell, rent, or trade your personal information.
However, your information may be shared with trusted third parties:

3.1 Service Providers

Payment gateways (Razorpay, PayPal, etc.)
Shipping partners and courier services
Email marketing tools
Web hosting and server providers
Analytics providers (Google Analytics)
Customer service platforms

These parties only use your data to perform tasks on our behalf.

3.2 Legal Requirements

We may disclose your information if required to:

Comply with the law
Respond to legal requests or government authorities
Protect our rights, operations, or users
Prevent fraudulent or illegal activities

3.3 Business Transfers

In case of mergers, acquisitions, or restructuring, your information may be transferred as part of business assets.

4. Data Security

We implement industry-standard security measures to protect your data, including:

SSL (Secure Socket Layer) encryption
PCI-DSS compliant payment processing
Regular malware scanning
Restricted employee access
Secure database storage

Despite our efforts, no method of online data transmission is 100% secure. You share information at your own risk.

5. Data Retention

We retain your information only as long as necessary for:

Fulfilling orders
Customer support
Legal compliance
Improving services

If you request deletion of your data, we will remove it unless legally required to keep certain records.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

6.1 Right to Access

Request a copy of your personal data.

6.2 Right to Correct

Request changes or updates to inaccurate data.

6.3 Right to Delete

Request deletion of your personal information (exceptions may apply).

6.4 Right to Withdraw Consent

Opt out of:

Marketing communications
Cookies
Tracking tools

6.5 Right to Opt-Out of Marketing

Every marketing email includes an “unsubscribe” link.

To exercise any rights, contact us at:
📧 support@malwaecocrafts.com

7. Children’s Privacy

Our Website is not intended for individuals under the age of 13.
We do not knowingly collect or store information from minors.
If you believe a child has provided us data, contact us for immediate removal.

8. Third-Party Links

Our Website may contain links to external websites.
We are not responsible for:

Their content
Their privacy practices
Their data collection

We recommend reviewing their policies independently.

9. International Data Transfers

If you access our Website from outside India, your information may be transferred to servers located within India or other countries.
These locations may have different data protection laws than your home country.

10. Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect:

Changes in business practices
New legal requirements
Technology updates

When updated, the “Last Updated” date will be changed.
Continued use of the Website means you accept the revised policy.

11. Contact Us

For questions, concerns, or data-related requests, contact:

Malwa Eco Crafts
📧 Email: support@malwaecocrafts.com
🌐 Website: https://malwaecocrafts.com